No onboarding costs, no support costs and no hidden costs at all.

The moment a tool starts charging for help, you stop asking for it.

You’ve signed up, you’ve paid, and now you have a question. It might be small. It might take half an hour. But if that half hour comes with an invoice, you think twice. You try to work it out yourself, you put it off, or you get someone on your team to figure it out when they should be doing billable work.

Then a new starter joins and someone needs to show them how everything works. That’s another hour. Another cost, whether it lands on a support invoice or comes out of the time of someone internally who has other things to do. Or you simply then don’t ask for help, but there are consequences.

We decided very early on that Rofinery wouldn’t work like that. No onboarding fees, no implementation costs, no charges for support. If you need us, we’re there, and it doesn’t cost you anything extra.

When you sign up for something, you want to know what it’s going to cost. Not the headline price, followed by extras that only appear once you’re committed or the moment you’re about to sign up and have sunk time into getting to that point.

We hear it from agencies all the time. The subscription looked reasonable, then came the setup fee. Or the paid onboarding package. Then the discovery that proper support is only included on the next tier up. Sometimes it’s a deliberate upsell, sometimes it’s just how the pricing was built. The result is the same: you pay more than you planned, and you feel stuck because you’ve already put the time in to move everything over.

We run an agency ourselves. At We Create Digital we’ve been on the receiving end of this, and we know how frustrating it is. We didn’t want to build a product that did the same thing to other agencies.

A new team member joins. Rather than relying on someone internally to walk them through Rofinery, we can onboard them for you. They get set up properly, they understand how to log time against tasks, and nobody on your team loses an afternoon to it.

You win a new client and the project is a bit different to your usual work. Maybe it’s a retainer when you normally do fixed-price builds, or there’s a supplier involved that you need to account for. We’ll talk through the best way to set it up so the data you get out of it tells you something useful.

Six months in, you realise there’s a report you’re not using, or a better way to structure your projects. Ask us. It’s included. We will even reach out to you and check in, to make sure you’re getting the most out of Rofinery – with no agenda at all, just to ensure it is working as well as it can for you.

Paid support has a knock-on effect people don’t talk about. When help costs money, people stop asking for it. They work around problems and set things up in a way that half works, until eventually they decide the tool isn’t right for them.

Most of the time, the tool wasn’t the problem. They just didn’t get help at the point they needed it.

That’s the bit we care about; getting set up is only the start. The real value comes months later, when your team is tracking consistently, your projects are structured properly and the numbers mean something. Support that’s free to use is support that actually gets used.

What you see on our pricing page is what you pay – that’s it. Onboarding, implementation, training new starters and advice on setting up an unusual project are all part of it.

Want to see how Rofinery works? Book a demo and ask us anything. Just like our support, it won’t cost you a thing.