Find the hours you're giving away
See where work has gone beyond what clients pay for, by person, project and job title, so the account conversation starts with facts.
Generosity nobody sees
Over-servicing is time spent beyond what the client is paying for. It usually starts with good intentions: one more round of changes, a quick favour, a call that ran long.
On its own, each one is small. Across a year, it’s the difference between a healthy margin and a thin one. Rofinery shows where it’s happening, so you can decide what’s worth giving and what isn’t.
See the gap, then the reason
From the whole agency to a single time entry.
Hours over budget
For each project, Rofinery compares the hours logged, billable and non-billable, with the hours in its approved proposals, and shows the difference.
The money behind the hours
See the value of billable work beyond the budget, plus the cost of non-billable time, priced from your proposal rate cards.
From the agency down to one entry
Start with the whole agency, then drill into job titles, people and their projects, down to the individual time entries.
Filter to what matters
Narrow it to billable, non-billable or client development time, by project, client, job title or person, and include archived projects if you need to.
The details
What the report shows at a glance.
Budget against actual
A card compares budgeted and actual hours for the period
Average over-servicing
See the average share of work that went beyond budget
Top items chart
A chart shows the projects or people furthest over budget
CSV export
Download the report, with the view and period noted
Leadership dashboard
Owners and admins see the biggest offenders by person, project and client, year to date
Shareable views
Filters and drill-downs are kept in the page address, so you can share a view
Questions about over-servicing
Hours logged on a project, billable and non-billable, compared with the hours in its approved proposals. Anything above the budget counts.
Yes. Non-billable time on client work counts, because the client isn't paying for it.
People with access to it. By default that's admins and advisors.
Decide what's worth giving away
Or see what sits alongside over-servicing.